Maatimithaas

Terms and Conditions

TERMS AND CONDITIONS

Welcome to Maati Mithaas (www.maatimithaas.in). These Terms and Conditions govern your use of our website and the purchase of our products. By accessing this website and placing an order, you agree to be bound by these terms.

  1. GENERAL
    1.1. The website www.maatimithaas.in is owned and operated by Maati Mithaas, with its registered office located in Pune, Maharashtra, India. 1.2. By using this website, you represent that you are at least 18 years of age or are accessing the site under the supervision of a parent or guardian. 1.3. We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.
  2. PRODUCTS AND PRICING
    2.1. Maati Mithaas specializes in handmade, natural, and preservative-free sweets (such as Thekua and other traditional delights). 2.2. All products are subject to availability. We reserve the right to limit the quantity of any product we supply. 2.3. Prices for our products are subject to change without notice. The price charged will be the price in effect at the time the order is placed. 2.4. While we strive for accuracy, descriptions and images of products are for illustrative purposes. Small variations in color, texture, and shape may occur as our products are handmade in small batches.
  3. ALLERGEN INFORMATION & QUALITY
    3.1. Our products are made using traditional ingredients including but not limited to wheat, jaggery, ghee, nuts, and dairy. 3.2. It is the customer’s responsibility to check the ingredient list for potential allergens. Maati Mithaas shall not be held liable for any allergic reactions. 3.3. As our products are free from artificial preservatives, they have a limited shelf life. Storage instructions provided on the packaging must be strictly followed to maintain freshness.
  4. ORDERS AND PAYMENTS
    4.1. By placing an order, you agree to provide current, complete, and accurate purchase and account information. 4.2. We accept payments via [Insert Payment Methods, e.g., UPI, Credit/Debit Cards, Net Banking] through secure third-party payment gateways. 4.3. Order confirmation will be sent to your registered email/phone number. We reserve the right to cancel orders due to pricing errors or stock unavailability.
  5. SHIPPING AND DELIVERY
    5.1. We deliver across India, with primary operations based in Maharashtra. 5.2. Estimated delivery timelines are [Insert Days, e.g., 3-7 business days] depending on the location. Delivery times are estimates and not guaranteed. 5.3. Maati Mithaas is not responsible for delays caused by courier partners, weather conditions, or incorrect address details provided by the customer.
  6. CANCELLATION, RETURNS, AND REFUNDS
    6.1. Cancellations: Orders can only be cancelled within [e.g., 2 hours] of placement or before they are dispatched, whichever is earlier. 6.2. Returns: Due to the perishable nature of food items, we do not accept returns. 6.3. Damaged/Incorrect Items: If you receive a damaged or incorrect product, please contact us at info@maatimithaas.in within 24 hours of delivery with photos of the package. We will review and provide a replacement or refund at our discretion.
  7. INTELLECTUAL PROPERTY
    7.1. All content on this website, including text, graphics, logos, and images, is the property of Maati Mithaas and is protected by Indian copyright and trademark laws. 7.2. You may not reproduce, duplicate, or sell any portion of the website without express written permission from us.
  8. LIMITATION OF LIABILITY
    8.1. Maati Mithaas shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products or website. 8.2. Our total liability to you for any claim arising out of your purchase shall not exceed the amount paid by you for the specific product in question.
  9. GOVERNING LAW AND JURISDICTION
    9.1. These terms are governed by and construed in accordance with the laws of India. 9.2. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra.
  10. CONTACT INFORMATION
    For any questions regarding these Terms and Conditions, please contact us at:

Brand Name: Maati Mithaas

Email: info@maatimithaas.in

Phone: +91 91561 04533

Address: Pune, Maharashtra, India