Maatimithaas

Privacy Policy

At Maati Mithaas (www.maatimithaas.in), we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

  1. INFORMATION WE COLLECT
    We collect information that is necessary to process your orders and improve your experience:

Personal Identifiable Information (PII): Name, shipping address, billing address, email address, and phone number.

Payment Information: Payment details are processed via secure, encrypted third-party payment gateways. We do not store your credit/debit card numbers or UPI PINs on our servers.

Technical Data: IP address, browser type, and device information collected automatically through cookies to enhance website functionality.

  1. HOW WE USE YOUR INFORMATION
    We use the collected data for the following purposes:

Order Fulfillment: To process transactions, ship your sweets, and send order updates via SMS/Email.

Customer Support: To respond to your queries or handle replacement requests.

Marketing (Optional): To send you updates about new products or seasonal offers. You can opt-out of these at any time.

Legal Compliance: To comply with tax obligations and prevent fraudulent transactions.

  1. DATA SHARING AND DISCLOSURE
    We do not sell or rent your personal data to third parties. We only share information with:

Service Providers: Logistics partners (couriers) and payment aggregators to complete your delivery and payment.

Legal Authorities: If required by law or to protect the rights and safety of Maati Mithaas and its customers.

  1. COOKIES
    Our website uses “cookies” to remember your preferences (like items in your cart). You can choose to disable cookies through your browser settings, but some features of the site may not function correctly as a result.
  2. DATA SECURITY
    We implement industry-standard security measures, including SSL encryption, to protect your data during transmission. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet is 100% secure.
  3. YOUR RIGHTS (DPDP Act Compliance)
    Under Indian law, you have the right to:

Access & Correction: Request a copy of the data we hold about you or ask us to correct inaccuracies.

Withdrawal of Consent: You may withdraw your consent for us to process your data at any time (this may affect our ability to serve you).

Erasure: Request that we delete your personal information, subject to legal record-keeping requirements (e.g., tax invoices).

  1. GRIEVANCE OFFICER
    In accordance with the Information Technology Act 2000 and the DPDP Act 2023, if you have any concerns or grievances regarding your privacy, please contact our designated Grievance Officer:

Email: info@maatimithaas.in

Address: Pune, Maharashtra, India